Online Knowledge Base

by dillonjfoleyMay 5, 2025

Microsoft Documentation

I am currently employed as a Contract Technical Content Writer with Compucom on assignment with Microsoft. At this time I am unable to list all the documentation I’m responsible for as much of it is proprietary knowledge. I can share that I work with the Teams for Education department and much of my responsibility involves updating support articles. These articles are viewable at the link below:

Microsoft Teams for Education Support Center

TikTok Documentation

The following is a list of some articles I was in charge of proofreading and editing for the TikTok Help Center.

Freelance Writing Documentation

Documentation – Flo Recruit (Recruiting Agency)

Web Content – Heroic Now (SaaS Website)

Documentation – NotablePress (SaaS Website)

Monnit Documentation

The following documentation was produced while I was working with Monnit Corporation.

User Guides

Data Sheets

Standard Operating Procedures

Note: Since the content of a Standard Operating Procedure document is mainly internal, displaying that content would violate NDAs I have signed with my former employers. To showcase my work and protect sensitive company information, I've opted to include only dummy...

Creating Effective Sales Enablement Materials: A Technical Writer’s Approach

In the complex world of B2B sales, having the right content at the right time can mean the difference between closing a deal and losing a prospect. As technical writers, we bring a unique set of skills to sales enablement that combines clarity, structure, and...

High-Impact Outreach: Writing Cold Emails and Scripts That Convert

In the world of B2B sales, cutting through the noise to reach potential customers is a persistent challenge. Inboxes are overflowing, and decision-makers are time-poor. Yet, effective prospecting through cold outreach – primarily email and calls – remains a crucial...

Onboarding & Training: Creating Scalable Sales Knowledge Repositories

Sales training and onboarding knowledge bases are nice to have in a fast-paced corporate environment and necessary for success. Establishing a scalable sales knowledge repository can revolutionize companies as they try to provide their workers with the most modern...

« Older Entries