dillonjfoley@gmail.com
Dillon Foley
Business Systems Analyst and Technical Documentation Writer
I am a translator of complex systems. Whether it’s bridging the gap between engineers and end-users or mapping data flows for a system migration, I specialize in turning technical ambiguity into clear, actionable business requirements.
During his time with us, Dillon completed more than 300 Jira tickets, directly contributing to the successful execution of multiple projects. His ability to work autonomously, identify solutions, and implement them effectively made him a highly reliable contributor to our team’s success.
I am pleased to recommend Dillon Foley for content writing and documentation opportunities. As a vendor supporting Microsoft Education, Dillon has played a key role in maintaining and enhancing our support and learning documentation.
My Specialties
Leading and executing on training initiatives
I have over 7 years of experience in technical writing and content management in the tech industry, with 4 years in global instructional design. I am highly skilled in leading teams, optimizing learning management systems, developing curricula, and standardizing on-the-job training to ensure effectiveness and sustainability.
Utilizing technology to drive results
I am passionate about learning and utilizing technology to streamline processes, develop training, and enhance employee performance. I have used multiple learning management systems to deliver training, track completions, and run reports. I am excited about the future of AI and utilizing it to enhance training and instructional design projects.
Collaborating with SMEs to produce content
I use an agile approach that utilizes a heavy front-end analysis to help identify the audience, needs, and learning objectives needed to achieve the desired results. I also like to use a continuous improvement process to improve efficiency and reduce waste and defects. I am highly efficient and experienced in working with SMEs to design, develop, and evaluate training.
Publications
Skills & Tools
Documentation
Markdown, DITA, XML
Tools
MadCap Flare, Confluence, GitHub, GitBook
Technologies
HTML/CSS,
JavaScript,
REST APIs
Methodologies
Agile, Docs-as-Code, Information Architecture, Machine Learning
Let’s Start a Conversation
I am pleased to recommend Dillon Foley for content writing and documentation opportunities. As a vendor supporting Microsoft Education, Dillon has played a key role in maintaining and enhancing our support and learning documentation.