dillonjfoley
Online Knowledge Base
I am currently employed as a Contract Technical Content Writer with Compucom on assignment with Microsoft. At this time I am unable to list all the documentation I'm responsible for as much of it is proprietary knowledge. I can share that I work with the Teams for...
Standard Operating Procedures
Note: Since the content of a Standard Operating Procedure document is mainly internal, displaying that content would violate NDAs I have signed with my former employers. To showcase my work and protect sensitive company information, I've opted to include only dummy...
Mastering Remote Selling: Tools, Tactics, and Best Practices
In today's digital-first business landscape, remote selling has evolved from a convenient alternative to an essential skill. As organizations embrace distributed workforces and global client bases, sales professionals must adapt their approaches to excel in virtual...
Creating Effective Sales Enablement Materials: A Technical Writer’s Approach
In the complex world of B2B sales, having the right content at the right time can mean the difference between closing a deal and losing a prospect. As technical writers, we bring a unique set of skills to sales enablement that combines clarity, structure, and...
High-Impact Outreach: Writing Cold Emails and Scripts That Convert
In the world of B2B sales, cutting through the noise to reach potential customers is a persistent challenge. Inboxes are overflowing, and decision-makers are time-poor. Yet, effective prospecting through cold outreach – primarily email and calls – remains a crucial...
CRM Best Practices: Optimizing Customer Data for Stronger Sales Pipelines
A Customer Relationship Management (CRM) system is far more than a digital address book; it's the central nervous system for your sales operations. When implemented and managed effectively, a CRM provides invaluable insights, streamlines workflows, and is the bedrock...
Aligning Sales and Marketing: Building a Unified Revenue Strategy
In many organizations, Sales and Marketing operate in distinct silos. Marketing generates leads, throws them over the proverbial wall, and Sales attempts to close them, often with friction regarding lead quality or follow-up timeliness. This disconnect leads to...
Account-Based Selling: Personalizing Outreach for High-Value Clients
In today's crowded B2B marketplace, generic sales pitches rarely cut through the noise. For companies targeting enterprise clients, a more strategic approach is essential. Enter account-based selling (ABS) – a methodology transforming how sales teams engage with...
Data-Driven Sales: Tracking the Metrics That Matter
Success in sales in the competitive market of today goes beyond depending just on instinct and conventional approaches. Rather, it's about using sales analytics and monitoring pipeline data that offer an obvious window into your sales process. This blog will explore...